This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from
www.vetimmune.co.uk (the “Site”).
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1. Personal Information We Collect
When you place an order or attempt to do so, we collect the following information:
• Your name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely by third-party providers such as Stripe and Klarna — we do not store your full card information)
We also automatically collect limited data through cookies (e.g. browser type, IP address, referring URLs) to help us improve your shopping experience.
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2. How We Use Your Information
We use the information you provide to:
• Process and fulfill orders
• Communicate with you (order confirmation, support)
• Screen orders for potential fraud or risk
• If applicable, offer Klarna or Stripe-based Buy Now, Pay Later payment options
• Improve and personalize our website experience
We do not sell or share your data with third parties for marketing purposes.
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3. Sharing Your Information
We share your personal information only with essential third-party services to operate our store:
• Stripe – to process card payments
• Klarna – for alternative payment options
• Ecwid / Lightspeed – as our e-commerce platform provider
• Shipping couriers – to deliver your order
All third parties comply with GDPR and maintain secure data practices.
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4. Your Rights (GDPR)
If you are a resident of the UK or EEA, you have the right to:
• Access the personal data we hold about you
• Request corrections or deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise any of these rights, please contact us at info@vetimmune.co.uk.
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5. Data Retention
We retain your order information for our records unless and until you ask us to delete it. Non-essential personal data is purged periodically.
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6. Security
Your data is transmitted securely via SSL encryption. We take all reasonable steps to protect it from unauthorized access or misuse.
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7. Cookies
We use standard cookies to improve your user experience and analyze website traffic. You can disable cookies in your browser settings at any time.
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8. Changes to This Policy
We may update this Privacy Policy from time to time for legal, operational, or regulatory reasons. The latest version will always be available on our website.
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9. Contact Us
For questions about our Privacy Policy or to make a data request, please contact:
ICONICSX / VetIMMUNE™
Email: info@vetimmune.co.uk
